Privacy Policy

Last updated: 18.03.2026

This document sets out the terms of use and privacy practices of SynapReset Insomnia Therapy (“we”, “us”, “our”). By using our website or services, you agree to these Terms & Privacy provisions.

1. Services

We provide insomnia assessment and treatment services, including in-person and/or telehealth consultations, programs, and digital resources. Our services are not intended for emergency or crisis situations.

2. Collection of Personal Information

We collect personal and sensitive information necessary to deliver our services, including:
– Contact and identification details
– Health information relevant to insomnia treatment
– Assessment responses and clinical records
– Payment and administrative information
– Website usage data
– Sensitive information is collected with consent or as permitted by law.

3. Use of Information

We use your information to:
– Deliver and manage treatment services
– Communicate with you about appointments and care
– Maintain clinical and legal records
– Process payments
– Improve service quality and systems
– Meet legal and professional obligations

4. Disclosure of Information

We may disclose your information to healthcare providers involved in your care, service providers assisting our operations, or authorities where required by law. We do not sell or rent personal information.

5. Storage and Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access using secure systems and restricted access controls. Records are retained in accordance with legal and professional requirements.

6. Telehealth and Online Security

Where services are provided electronically, we use secure platforms where possible. You acknowledge the inherent risks of electronic communications and agree to take reasonable steps to ensure your own privacy.

7. Access, Correction & Complaints

You may request access to or correction of your personal information. Privacy complaints may be made in writing and will be handled in a reasonable timeframe. If unresolved, complaints may be directed to the Office of the Australian Information Commissioner (OAIC).

8. Website Use

Our website may use cookies and analytics tools to improve performance and user experience. You may disable cookies in your browser settings, noting this may affect functionality.

9. Limitation of Liability

To the extent permitted by law, we are not liable for any loss arising from use of our website or services, including reliance on information provided outside of a formal clinical consultation.

10. Changes to These this Privacy Policy

We may update these Terms & Privacy provisions at any time. Updates will be published on our website and take effect immediately.

11. Contact

For enquiries, access requests, or complaints:
SynapReset Insomnia Therapy
Email: contact@synapreset.com.au
Phone: +61 461 571 392