Terms & Conditions

Last updated: 18.03.2026

This document sets out the terms of use and privacy practices of SynapReset Insomnia Therapy (“we”, “us”, “our”). By using our website or services, you agree to these Terms & Conditions provisions.

1. About This Service

This website provides information and services related to insomnia treatment, including Cognitive Behavioural Therapy for Insomnia (CBT-I). Services may be delivered in person or via telehealth.
The information on this website is intended for general educational purposes and does not replace medical advice from a general practitioner or other qualified healthcare professional.

2. Eligibility

By using this website and booking services, you confirm that:
– You are aged 18 years or over, or
– You have the consent of a parent or legal guardian

3. Nature of Treatment

Our service is non-emergency and are not suitable for urgent mental health concerns.
If you are experiencing:
– Severe mental distress
– Thoughts of self-harm
– A medical emergency
Please contact your GP, local emergency services, or Lifeline (13 11 14 in Australia).

4. Appointments & Fees

– Fees are clearly displayed on the website and may be updated from time to time
– Payment is required prior to or at the time of the appointment
– Initial assessment and subsequent sessions are charged at different rates, as outlined on the website

5. Cancellations & Rescheduling

– Appointments must be cancelled or rescheduled at least 24 hours in advance
– Late cancellations or missed appointments may incur the full session fee
– Exceptions may be made at our discretion in cases of genuine emergency

6. Results & Expectations

While evidence-based treatments such as CBT-I are highly effective, individual results vary. We do not guarantee specific outcomes, improvements, or timeframes. Your progress depends on multiple factors including engagement, consistency, and individual circumstances.

7. Privacy & Confidentiality

Your personal information is handled in accordance with Australian privacy laws.
Please refer to our Privacy Policy for full details on how your information is collected, stored, and used.

8. Telehealth Services

For online sessions:
– A stable internet connection is required
– Sessions are conducted via secure platforms
– You are responsible for ensuring privacy at your location
We are not responsible for technical issues outside our control.

9. Website Use

You agree not to:
– Use this website for unlawful purposes
– Copy or reproduce website content without permission
– Attempt to interfere with the website’s operation or security
All content remains the intellectual property of the service provider unless stated otherwise.

10. Limitation of Liability

To the extent permitted by law:
– We are not liable for indirect or consequential loss
– We are not responsible for decisions made based on website content alone
Nothing in these Terms limits your rights under Australian Consumer Law.

11. Changes to These Terms

These Terms & Conditions may be updated at any time. Continued use of the website indicates acceptance of the current version.

12. Contact

If you have questions about these Terms & Conditions, please contact us via the details provided below:

SynapReset Insomnia Therapy
Email: contact@synapreset.com.au
Phone: +61 461 571 392