Privacy Policy
Last updated: 22.07.2026
This document sets out the terms of use and privacy practices of SynapReset Insomnia Therapy (“we”, “us”, “our”). By using our website or services, you agree to these Terms & Privacy provisions.
1. Services
We provide insomnia assessment and treatment services, including in-person and/or telehealth consultations, programs, and digital resources. Our services are not intended for emergency or crisis situations.
2. Collection of Personal Information
We collect personal and sensitive information necessary to deliver our services, including:
– Contact and identification details
– Health information relevant to insomnia treatment
– Assessment responses and clinical records
– Payment and administrative information
– Website usage data
– Sensitive information is collected with consent or as permitted by law.
Email Marketing and Free Resources: If you subscribe to our newsletter, download a free resource (such as our Weekly Sleep Diary), or otherwise opt in to receive communications from us, we collect your name and email address for this purpose. This information is collected separately from, and in addition to, any clinical records maintained in connection with your treatment under this policy.
3. Use of Information
We use your information to:
– Deliver and manage treatment services
– Communicate with you about appointments and care
– Maintain clinical and legal records
– Process payments
– Improve service quality and systems
– Meet legal and professional obligations – Send you newsletters, educational content, and updates about our services, where you have opted in to receive these communications
You may unsubscribe from marketing communications at any time using the unsubscribe link included in each email, or by contacting us directly using the details in Section 11.
4. Disclosure of Information
We may disclose your information to healthcare providers involved in your care, service providers assisting our operations, or authorities where required by law. We do not sell or rent personal information.
For email marketing purposes, we use MailerLite, a third-party email marketing platform, to store subscriber details and send newsletters and related communications. MailerLite may process this data on servers located outside Australia. MailerLite’s own privacy practices are available at mailerlite.com/legal/privacy-policy.
5. Storage and Security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access using secure systems and restricted access controls. Records are retained in accordance with legal and professional requirements.
6. Telehealth and Online Security
Where services are provided electronically, we use secure platforms where possible. You acknowledge the inherent risks of electronic communications and agree to take reasonable steps to ensure your own privacy.
7. Access, Correction & Complaints
You may request access to or correction of your personal information. Privacy complaints may be made in writing and will be handled in a reasonable timeframe. If unresolved, complaints may be directed to the Office of the Australian Information Commissioner (OAIC).
8. Website Use
Our website may use cookies and analytics tools to improve performance and user experience. You may disable cookies in your browser settings, noting this may affect functionality.
9. Email Communications and Consent
Where you provide your email address to subscribe to our newsletter or download a free resource, you consent to receiving commercial electronic messages from us in accordance with the Spam Act 2003 (Cth). Every marketing email we send includes a functional unsubscribe mechanism, and we will action unsubscribe requests promptly. We will not use or disclose your email address for any purpose other than those described in this policy without your further consent.
10. Limitation of Liability
To the extent permitted by law, we are not liable for any loss arising from use of our website or services, including reliance on information provided outside of a formal clinical consultation.
11. Changes to These this Privacy Policy
We may update these Terms & Privacy provisions at any time. Updates will be published on our website and take effect immediately.
12. Contact
For enquiries, access requests, or complaints:
SynapReset Insomnia Therapy
Email: contact@synapreset.com.au
Phone: +61 461 571 392
